Frequently Asked Questions
A: Simply put, Ledlenser torches combine precision German engineering, state-of-the-art technologies and the finest materials to deliver flawless illumination. Ledlenser is internationally recognised as a world leader in portable lighting solutions.
At the heart of most of our torches and headlamps is a lens/reflector optic called the Advanced Focus System (AFS). The Advanced Focus System has been developed and patented by Ledlenser. Many have tried to emulate it and many have failed to match this patented technology.
Ledlenser backs it’s lights with a 2+5 warranty for complete peace of mind – a two year standard warranty plus five years extension available by simply registering your Ledlenser light purchase online.
A: We have information about the Ledlenser warranty (what it covers, timeframe, and more) on our Ledlenser Warranty Information page.
A: Find step-by-step instructions for registering your Ledlenser product here.
A: Make sure that you check that the batteries are not flat and replace if necessary. Also ensure that if your light has a Transport Lock feature, then this is not activated (see your torch manual for activation / deactivation instructions.
A: Rechargeable Ledlenser headlamps and torches should be stored with at least 40-60% charge. When storing for long periods, they should be recharged at least once every 3 months. This will assist with prolonging the life and performance of the batteries.
A: When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.
A: Ledlenser’s warranty does not cover damages from battery leakage. However, many of the brand name battery manufacturers do warrant their batteries and the devices powered by them. When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.
A: Ledlenser lights are measured in lumens. Ledlenser uses ANSI/FL1 standards as published by the National Electrical Manufacturers Association (NEMA). To date, this is the only industry-wide, agreed-upon standard of measurement.
A: There are a number of Ledlenser stockists throughout the United Kingdom. Please see our stockist page here for the locations of your nearest Ledlenser retailers. If your local stockist does not have the model you are after, they should be able to order it in for you.
Alternatively, you can order Ledlenser products directly from this website
A: Ledlenser has an extensive range of products, which means that while there is the right product for everyone, the choice can appear overwhelming!
Factors you should think about when choosing the right torch or headlamp for you is the amount of you what you want to use it for (eg if you are using it around water then you should look closely at the waterproof ratings), what feature is most important (e.g. brightness, beam range or battery life) and how much you want to spend.